Frequently Asked Questions

Please read our FAQ before sending us a message.

Do not hesitate to contact us demonstrating adequate proof of wrong/missing/faulty items within 3 days after you receive your parcel. Should you be eligible for a replacement, we will start manufacturing your replacement order and ship it to you completely free of charge. After 7 days since the parcel was successfully delivered, we are not able to handle any issues with your order.

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you should contact your local customs office for more information regarding your country’s custom policies. If your parcel is disposed of because you do not do custom clearance on time, we are not responsible for this case and will not issue a refund to you.

After 12 hours when your purchase is completed, we can’t change any information about your order regarding a shipping address adjustment. You should contact us as soon as possible and keep us informed of your problem immediately. In case we fail to correct/complete your new address, please keep a close eye on your tracking number and contact your local post office to correct/complete when the package arrives there.

We currently offer worldwide shipping. Feel free to contact us at with questions relating to shipping to specific destinations.

You location is what matters when it comes to how long the shipping will take. Please refer to the link attached for more detailed information.

Normally, you can expect a shipping update on your order after 1-2 business days on the shipping website. You can see real-time updates by clicking on Track Your Order. If you do not see any activity on your tracking number after 2 business days, please email us at and we’ll investigate and notify you of the latest information.

You can check the shipping status of your order by clicking on Track Your Order. You will also receive a confirmation email with a tracking link once your order is shipped out. Please check it frequently to avoid any problems occurring during transit to you.

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