CHANGING YOUR ORDER
I Want To Modify The Information On My Order
Within 12 hours after your purchase, if you wish to change any information on your order (your address, recipient name,...), please contact us at [email protected] to be supported right away.
After this time frame, our system can no longer process your modification request.
I Want To Change My Shipping Address, But The 12 Hour Processing Time Has Passed
If our system has recorded your wrong shipping address and it can no longer be modified, you might need to track your regularly for status update. In the very likely case that the parcel has arrived at your local post office, you can request them to deliver your order to the correct address. Otherwise, we unfortunately cannot issue a refund for lost orders with incorrect or incomplete shipping address provided during the checkout process. Please make sure to double check your mailing address before placing an order.
Feel free to contact us at [email protected] to be assisted if needed.
I Want To Cancel My Order
Within 12 hours after your purchase, if you wish to cancel your order, please contact us at [email protected] to be supported right away. Your order will be cancelled free of charge. After this time frame, our system can no longer process your cancelling request, as the order has already been confirmed by the system.
If you still wish to cancel your order even after this time frame, please also send a request to our support email and specify the reason for cancellation. We can surely work things out for you.
RETURNS & EXCHANGES
I Want To Return/Exchange A Defective Product
If you find the delivered product:
- Damaged due to production quality (missing button, dirty marks...)
- Damaged due to poor packaging/handling during shipment
Please notify us at
[email protected] with photo evidences of the errors mentioned above, so that we can help you resolve the problem as quickly as possible. We will take all responsibility for the faulty product, and you can choose to receive the compensation as follows:
- If you still wish to receive the item(s) in your original order: We will send the replacement to your address free of charge.
- If you no longer want the item(s)/do not wish for a replacement: We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven't received the refund.
You can keep the defective product as an apology from Hyperfavor without having to send it back for return.
* Please note that we will only process your request within 7 days after you've received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
I Received The Wrong Item
If the package you received is not true to what was originally ordered (wrong size, wrong design, wrong product type...), please notify us at
[email protected] with photo evidences of your original order on our website, along with the mentioned package. We will take all responsibility for the wrong order, and you can choose to receive the compensation as follows:
- If you still wish to receive the item(s) in your original order: We will send the correct order to your address free of charge.
- If you no longer want the item(s): We will issue a full refund to your original payment account. The process will take up to a few days depending on your payment methods, so feel free to check back with us if you still haven't received the refund.
You can keep the defective product as an apology from Hyperfavor without having to send it back for return.
* Please note that we will only process your request within 7 days after you've received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
I Don't Like The Item I Received And Want To Return/Exchange It
We are very sorry to hear that you are unhappy with the item you received. Unfortunately, we are unable to accept returns/exchanges at the moment unless you receive a wrong order or damaged product. However, we sincerely wish to improve your shopping experience with Hyperfavor. Please contact us at
[email protected] with the problem, so that we can help work things out in the best way for you.
For the best experience, we suggest reading the product description and size chart carefully before placing an order.
* Please note that we will only process your request within 7 days after you've received your item(s). Additional information may be required during the process. After this time frame, our system can no longer support your request.
LOST ORDERS
My Package Is Missing Or Lost
If you suspect that your package may be missing during shipment or has been stolen, please contact us at
[email protected] with your order information (email address and order ID). We will assist you as soon as possible to discuss the problem further with you. Additional information may be required during the process.
Still need further assistance? Feel free to contact us at [email protected] and we will get back to you as quickly as we can.
