Thank you for shopping at Hyperfavor. We want to make your shopping experience the best it can be, that’s why we’re here to help if you are not entirely satisfied with your purchase.
1. Cancelling & Modifying An Order
You can request us to cancel your order within 12 hours after placing the order. Please note that after this time frame, we cannot cancel your order since it has been fulfilled in our system.
If you need to change the information of your order, please contact us at [email protected] within 12 hours after your purchase. After this time frame, your request to modify your order cannot be processed.
We are sorry to say that we do not accept returns or exchanges. However, there’s always room for exception so if you are not happy with your product, please don’t hesitate to reach out to us at [email protected] so we can assist you further.
If you receive from Hyperfavor item(s) that fall into the following criteria:
please submit your evidence along with your claim to [email protected].
For the fastest resolution, make sure your evidence includes photos demonstrating clearly errors mentioned above together with the shipping label.
After receiving your evidence, if it is approved, we will discuss whether you prefer a replacement or refund and follow accordingly:
Please note that:
If your package is missed/stolen, please contact us at [email protected] with your order ID. Once we receive your email, we will work with you to handle the issue. Additional information may be required during the process.
As mentioned in Section 1, you should contact us within 12 hours after placing your order if you want to correct or complete your shipping address. After this time frame, if the false information is not corrected, you will have to check your order’s tracking number in order to work with your local Post Office later.
In the case your parcel is kept at the Post Office due to your incorrect address, please contact your local Post Office to complete the address and request them to deliver your parcel.
We will not issue any refund for orders with the incorrect or incomplete shipping address provided during the checkout process.