Contact us for any questions

8300 Boone Blvd, Suite 500, Vienna, VA 22182
Monday-Friday: 9AM-5PM

Frequently Asked Questions

Please read our FAQ before sending us a message.

1. What should I do if I received wrong/missing/faulty items? 

Do not hesitate to contact us demonstrating adequate proof of wrong/missing/faulty items within 3 days after you receive your parcel. Should you be eligible for a replacement, we will start manufacturing your replacement order and ship it to you completely free of charge. After 7 days since the parcel was successfully delivered, we are not able to handle any issues with your order.

2. How do customs fees apply to International packages? 

All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you should contact your local customs office for more information regarding your country’s custom policies. If your parcel is disposed of because you do not do custom clearance on time, we are not responsible for this case and will not issue a refund to you.

3. What should I do if I realize that I put incorrect/incomplete address? 

After 12 hours when your purchase is completed, we can’t change any information about your order regarding a shipping address adjustment. You should contact us as soon as possible and keep us informed of your problem immediately. In case we fail to correct/complete your new address, please keep a close eye on your tracking number and contact your local post office to correct/complete when the package arrives there.

4. Do you ship to my country? 

We currently offer worldwide shipping. Feel free to contact us at with questions relating to shipping to specific destinations.

5. How long will it take for my package to be delivered once shipped? 

You location is what matters when it comes to how long the shipping will take. Please refer to the link attached for more detailed information.

6. Why does my tracking say “Not Found”? 

Normally, you can expect a shipping update on your order after 1-2 business days on the shipping website. You can see real-time updates by clicking on Track Your Order. If you do not see any activity on your tracking number after 2 business days, please email us at and we’ll investigate and notify you of the latest information.

7. How do I track my order? 

You can check the shipping status of your order by clicking on Track Your Order. You will also receive a confirmation email with a tracking link once your order is shipped out. Please check it frequently to avoid any problems occurring during transit to you.

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