Privacy policy

This Privacy Policy describes how Hyperfavor (“the Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from hyperfavor.com.

1. Information We Collect

We may collect the following categories of information:

  • Contact details: name, email address, phone number, billing address, and shipping address.
  • Order and payment details: items purchased, order history, and transaction information. Payment card details are processed by our payment providers; we do not store full payment card numbers.
  • Account information: login details and preferences (if you create an account).
  • Customer support information: messages, emails, or other content you provide when contacting us.
  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with the Site.
  • Cookies and similar technologies: data collected through cookies, pixels, and similar tools (see “Cookies” below).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping, returns, exchanges, and refunds.
  • Communicate with you about your orders, account, or requests.
  • Provide customer support and improve the Site experience.
  • Detect, prevent, and investigate fraud, abuse, security incidents, and illegal activity.
  • Comply with legal obligations and enforce our policies.
  • Send marketing communications (where allowed). You can opt out at any time (see “Marketing Preferences”).

3. Legal Bases for Processing

Depending on where you live, we process personal information based on one or more of the following:

  • Contract: to provide products and services you request (e.g., fulfilling an order).
  • Legitimate interests: to operate, secure, and improve the Site and our services.
  • Consent: for certain marketing communications and some cookies where required.
  • Legal obligations: to comply with laws and regulations.

4. How We Share Your Information

We may share your information with service providers and partners who help us operate the Site, such as:

  • Payment processors to process transactions.
  • Shipping and logistics providers to deliver orders.
  • IT and hosting providers to run and secure the Site.
  • Analytics and advertising partners to measure performance and show relevant ads (see “Cookies” below).
  • Customer support tools that help us respond to inquiries.

We may also disclose information if required by law, in response to valid legal requests, or to protect the rights, safety, and security of the Site, our customers, or others.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember preferences, provide essential features (such as cart functionality), analyze traffic, and support advertising.

You can manage cookies through your browser settings. Please note that disabling cookies may affect certain Site features.

6. Marketing Preferences

If you opt in to receive marketing emails, you can unsubscribe at any time by using the link in our emails or by contacting us at support@hyperfavor.com.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including for legal, accounting, or reporting requirements, and to resolve disputes and enforce our agreements.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or portability of your information, and to object to or restrict certain processing.

To submit a request, please contact us at support@hyperfavor.com. We may need to verify your identity before responding.

10. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

11. International Visitors

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate. By using the Site, you understand that your information may be transferred and processed outside your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us. We typically respond within 1–2 business days.

Email: support@hyperfavor.com

Address: 8300 Boone Blvd, Suite 500, Vienna, Virginia 22182, United States

Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (PST)